Privacy Policy
Last updated: 14.04.2026
Welcome to https://www.riseoragames.com. This Privacy Policy explains how Riseoring LTD ("we", "us", "our"), operating under the trading name Riseora collects, uses, shares, and protects your personal data when you visit our website at https://www.riseoragames.com (the "Website"), create an account, or use our services.
This policy also details your privacy rights and how you can exercise them. Please read it carefully. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Who We Are (Data Controller)
The entity responsible for your personal data is:
- Company Name: Riseoring LTD
- Registration Number: 17157220
- Registered Address: Mappin House, 4 Winsley Street, London, England, W1W 8HF
- Contact Email: support@riseoragames.com
2. Personal Data We Collect
We collect information to provide and improve our services. The types of personal data we collect are:
2.1. Information You Provide to Us
- Account Information: When you create an account, we collect your email address.
- Verification Information: To ensure security and prevent fraud, we may verify your location and request documentation to confirm your identity, payment method, or authorization. This may include scans of identification documents or a phone number. You must not use a VPN connection when accessing our Website.
- Communications: When you contact our support team, we collect the information you provide in your correspondence.
2.2. Information We Collect Automatically
- Usage Data: We automatically collect information about your interaction with our Website, including your IP address, browser type and version, pages visited, time and date of your visit, and time spent on those pages.
- Device Information: We collect data about the device you use to access our services, including unique device identifiers.
- Cookies and Tracking Technologies: We use cookies and similar technologies to operate and personalize your experience. For more details, see the "Cookies" section below.
3. How and Why We Use Your Personal Data
We use your personal data for the following purposes, based on a specific legal ground:
|
Purpose |
Data Used |
Legal Basis (UK GDPR and the Data Protection Act 2018) |
|---|---|---|
|
To create and manage your account and fulfill orders |
Account & Verification Information |
Performance of a Contract |
|
To prevent fraud and enhance security |
Account & Verification Info, Usage Data, Device Info |
Legitimate Interest, Legal Obligation |
|
To improve our Website and Services |
Usage Data, Cookies |
Legitimate Interest, Consent |
|
To communicate with you and provide support |
Account Information, Communications |
Performance of a Contract, Legitimate Interest |
|
To send marketing communications and advertisements |
Account Information, Cookies |
Consent |
|
To comply with legal obligations |
All relevant data categories |
Legal Obligation |
4. How We Share Your Data
We do not sell your personal data. We only share it with trusted parties under specific circumstances:
- Service Providers: We share data with third parties who perform services on our behalf, such as IT hosting, KYC (Know Your Customer) verification, and professional services (e.g., accountants, legal consultants).
- Payment Processors: To process payments, we use third-party payment gateways. We do not collect or store your payment card details. This information is provided directly to our processors, who adhere to PCI-DSS standards for secure data handling.
- AI Service Partners: To offer AI-based features like chatbots or automated verification, we may share relevant data with trusted AI model providers under strict confidentiality terms.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets.
- Legal Requirements: We may disclose your data if required by law or in response to valid requests by public authorities (e.g., a court or government agency) or to enforce our Terms and Conditions.
5. Cookies and Tracking Technologies
Cookies are small data files stored on your device when you visit our Website. Cookies help ensure the proper functioning and security of the Website, improve user experience, and support the delivery of our services.
We use cookies for the following purposes:
- To ensure the proper operation and security of the Website;
- To remember your preferences and settings;
- To analyse how users interact with the Website and improve its performance;
- To support certain functionality and, where applicable, relevant content.
We use different types of cookies depending on their purpose, including strictly necessary cookies, preference cookies, analytical cookies, and, where applicable, marketing cookies.
Some cookies may be placed by third-party services, such as analytics providers or other service partners. These third parties may process data in accordance with their own privacy policies.
The table below provides an overview of the types of cookies we use and their purpose.
|
Cookie Type |
Description |
|---|---|
|
General Information |
Cookies are small text files stored on your device when you visit our Website. They help ensure proper functionality, improve user experience, and support the delivery of our digital services. |
|
Strictly Necessary |
These cookies are essential for the operation of the Website. They enable core functionality such as secure access, account management, and service delivery. |
|
Preferences |
These cookies allow the Website to remember your preferences and settings to enhance your experience. |
|
Statistics (Analytical) |
These cookies collect anonymous data about how users interact with the Website to improve performance and usability. |
|
Marketing |
These cookies may be used to deliver relevant content or advertising, where applicable. |
Your Choices: You can control and manage cookies through your browser settings. You may block or delete cookies, however, doing so may affect the functionality of the Website. You can also manage certain third-party services through their respective settings.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected.
- Account Data: Stored for the duration your account is active and for up to 3 years thereafter for legal and compliance reasons.
- Analytics Data: Retained for up to 1 year.
- Communication Data: Stored for up to 1 month to improve service quality.
We may retain data for longer periods if required by law or to resolve legal disputes.
7. International Data Transfers
Your personal data may be transferred to and processed in countries outside of the UK. We ensure such transfers are lawful by using protective measures approved under applicable data protection laws, such as Standard Contractual Clauses, to guarantee your data receives an equivalent level of protection.
8. Automated Decision-Making (ADM) and AI
We use ADM and AI for fraud prevention, service recommendations, and to power support functions like our chatbot. These systems may block access if fraudulent behavior is detected. If you believe a decision was made in error or wish to speak with a human agent, please contact our support team.
9. Your Privacy Rights
You have the following rights regarding your personal data under UK GDPR and the Data Protection Act 2018.
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate personal data.
- Right to Erasure ("Right to be Forgotten"): Request the deletion of your personal data.
- Right to Restrict Processing: Request a limitation on how we use your data.
- Right to Data Portability: Request your data in a machine-readable format.
- Right to Object: Object to the processing of your data for certain purposes.
- Right to Withdraw Consent: Withdraw your consent at any time for processing based on consent.
- Right to Lodge a Complaint: You have the right to submit a complaint to the UK Information Commissioner’s Office (ICO) or another applicable supervisory authority.
To exercise any of these rights, please contact us at support@riseoragames.com
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised version on this page. We encourage you to review this policy periodically to stay informed.