Refund policy
Last updated: 14.04.2026
This Refund Policy ("Policy") outlines the terms and conditions for refunds on digital products and services ("Keys," "Products") purchased from Riseoring LTD ("we," "us," "our") operating under the trading name Riseora through the website https://www.riseoragames.com ("Website").
By completing a purchase on our Website, you ("Customer," "you") acknowledge that you have read, understood, and agree to the terms of this Policy. This Policy is an integral part of our Terms and Conditions.
Your Service Provider is: Riseoring LTD, registration Number: 17157220, registered Address: Mappin House, 4 Winsley Street, London, England, W1W 8HF.
1. General Refund Principle
All Products available on the Website are digital goods (activation keys) delivered electronically.
Orders may be cancelled and refunded provided that the Product has not yet been delivered or issued to the Customer.
Due to the digital nature of the Products, once a correct and functional Key has been successfully delivered, refunds are generally not provided, except in specific cases outlined below.
Refunds are not provided in situations where:
- The Customer changes their mind.
- The wrong product was selected.
- The Customer’s system does not meet the minimum requirements of the Product.
2. Eligibility for a Full Refund
We are committed to customer satisfaction and may issue a full refund under the following specific circumstances:
2.1. Incorrect Key Delivered:
If the Key You receive is for a different product than the one You ordered, You should contact us within 14 days of the purchase date. We will verify the error and may provide either the correct Key or a full refund.
2.2. Order Cancellation (Prior to Delivery):
You may request to cancel Your order and receive a full refund, provided the Key has not yet been delivered or issued to Your account. Please contact our support team as soon as possible to request a cancellation.
2.3. Non-Delivery or Fulfillment Failure: A refund may be issued if:
- Your payment verification fails and the order cannot be processed.
- We fail to deliver the Key within the promised timeframe, and you no longer wish to wait.
- We are unable to complete the delivery due to a technical fault on our end. In such cases, you may be offered either a full refund or a replacement Key of equal value.
3. Non-Refundable Items and Circumstances
Refunds will not be granted in the following situations:
3.1. Successfully Delivered Orders: Any order that has been correctly delivered and is functional.
3.2. Activated or Used Keys: Any Product where the Key has been activated, redeemed, or otherwise used.
3.3. Customized or Personalized Keys: Products that have been specifically configured or personalized for You are not eligible for a refund unless delivery fails.
4. How to Request a Refund
To initiate a refund request, please follow these steps:
4.1. Contact Customer Support: Email our support team at support@riseoragames.com. Please include the following information in your request:
- Your Order Number.
- A clear description of the issue.
- Supporting evidence, such as screenshots of the error, purchase documents, or relevant details from your platform account (e.g., Steam, PlayStation, Xbox) showing the product was not delivered or is incorrect.
4.2. Review Process: Our team will review your request. We aim to notify you of our decision (approval or rejection) within 5-7 business days of receiving all necessary information.
4.3. Refund Issuance: If your refund is approved, it will be processed back to your original method of payment. Please allow 7-10 business days for the funds to be credited to your account, depending on your bank or payment provider.
5. Exchanges
We do not offer direct exchanges. If you are eligible for a refund and require a different Product, we recommend you place a new order after your refund has been processed.
6. Policy Modifications
Riseoring LTD reserves the right to amend this Refund Policy at any time without prior notice. All changes will be effective immediately upon posting to this page. The "Last Updated" date at the top of this Policy will indicate the latest revision.
7. Contact Us
For any questions or concerns regarding this Refund Policy, please contact us at: support@riseoragames.com.