Terms and Conditions
Last updated: 14.04.2026
These Terms and Conditions ("Terms") constitute a legally binding agreement between you, the user, ("you," "User") and Riseoring LTD ("Riseoring", "we," "us," "our"), operating under the trading name Riseora.
1. General Provisions
Your Service Provider is: Riseoring LTD, registration Number: 17157220, registered Address: Mappin House, 4 Winsley Street, London, England, W1W 8HF.
By accessing or using our website, https://www.riseoragames.com (the "Website"), creating an account, or purchasing any products, you agree to be bound by these Terms and all policies referenced herein, including our Privacy Policy and Refund Policy.
These Terms apply to all users of the Website, including browsers, vendors, customers, and content contributors. If you do not agree with all of these Terms, you are prohibited from using the Website and our Services. We reserve the right to update or modify these Terms at any time, and your continued use of the Website after any changes constitutes your acceptance of the new Terms.
2. User Accounts
2.1. Registration: To purchase products, you must create a personal account ("Account") by providing accurate and current information, including your name and email address.
2.2. Account Security: You are solely responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your Account. You must notify us immediately of any unauthorized use or security breach. Riseoring is not liable for any loss or damage arising from your failure to protect your Account.
2.3. Personal Use: Your Account is strictly personal and non-transferable. You may not sell, rent, or transfer your Account to any other person.
2.4. The Services are available only to individuals who are at least 18 years old. By using the Website, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you do not meet these requirements, you must not use the Website or the Services.
2.5. The Website is not available for use by residents of the Restricted Countries: Afghanistan, Belarus, Central African Republic, Congo (Democratic Republic), Cuba, Eritrea, Guinea, Guinea-Bissau, Iran, Iraq, Lebanon, Libya, Myanmar (Burma), North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine (Crimea, Donetsk, and Luhansk regions), Venezuela, Yemen, Zimbabwe. We reserve the right to update this list from time to time in accordance with applicable laws, international sanctions and regulatory requirements, and our internal risk policies.
2.6. You acknowledge and agree that all Products available on the Website are digital goods delivered electronically. No physical shipment is involved. Delivery is deemed completed once the Key is issued to Your account.
By completing a purchase, You confirm that You have reviewed and accepted the applicable Terms, including the Refund Policy and delivery conditions of digital Products.
We are not affiliated with or endorsed by any game publishers or platform providers (including but not limited to Steam, PlayStation, or Xbox), unless explicitly stated. All trademarks and copyrights belong to their respective owners.
3. The Service: Digital Product Distribution
You acknowledge that all products available for purchase on our Website are digital goods. We distribute legitimate electronic activation keys ("Keys") for software, games, and other digital programs ("Programs"). No physical media (e.g., boxes, DVDs) will be delivered. Upon purchase, you are responsible for activating the Key on the appropriate third-party platform (e.g., Steam, PlayStation Network, Xbox).
4. Ordering, Payment, Delivery, and Disputes
4.1. Order Process: To purchase a Key, you must follow the ordering procedures on the Website.
Before confirming your order, you are responsible for reviewing the product details, system requirements, and payment terms.
By placing an order, you confirm that you have read, understood, and accepted these Terms and Conditions, as well as the Privacy Policy and Refund Policy.
4.2. Payment: Full payment must be completed before a Key is delivered. We accept payments via the methods displayed on our secure checkout page. Your payment method will be charged at the time of order confirmation. You are responsible for any transaction fees or commissions charged by your bank or payment provider. The minimum order value is 5.00 EUR (or equivalent in other supported currencies, where available at checkout).
We reserve the right to refuse or cancel any order if we suspect fraud, unauthorized activity, or a breach of these Terms.
4.3. Delivery: Delivery of digital products is performed automatically after successful payment and any required security verification. The Key will be delivered to your Account on the Website. Delivery is typically performed instantly. However, delivery may be subject to additional verification or processing requirements. You are responsible for maintaining the security of the received Key after delivery.
4.4. Payment Disputes: If you experience any issue with your purchase or transaction, please contact our support team before initiating a chargeback or dispute with your bank or payment provider. We will review the matter and, where appropriate, assist you in resolving it as quickly as possible.
If a chargeback or payment dispute is initiated, we may review the transaction, the related order details, delivery records, and any relevant communications. We reserve the right to respond to such disputes and to provide relevant transaction information to the payment provider where necessary.
5. User Conduct and Restrictions
By using our Website and Services, you agree NOT to:
5.1. Transmit Prohibited Content: Post, upload, or share any content that is unlawful, defamatory, harassing, abusive, fraudulent, pornographic, discriminatory, or infringes on the rights of others. This includes content that promotes violence, hate speech, or illegal activities.
5.2. Violate Intellectual Property: Copy, reproduce, reverse-engineer, modify, or distribute Programs or Website content without explicit prior written consent from the respective rights holders.
5.3. Engage in Commercial Use: Use the Programs for any commercial purpose. Keys are for personal, non-commercial use only. You may not sell, rent, lease, or license them to others.
5.4. Disrupt the Service: Transmit viruses, malware, spam, or any other code intended to disrupt, damage, or gain unauthorized access to our systems or data.
5.5. Impersonate Others: Impersonate any person or entity, including Riseoring employees.
5.6. Abuse Purchase Limits: Engage in bulk purchasing of Keys for resale. We reserve the right to limit the quantity of a single Product that can be purchased per user (currently two copies). Violating these limits may result in account termination.
5.7. Be Disrespectful: Insult or harass other users or Riseoring staff.
We reserve the right to suspend or terminate your Account and restrict access to the Website if You violate these Terms or engage in any suspicious or prohibited activities.
6. Intellectual Property
All content available on the Website, including text, graphics, logos, and software, is the exclusive property of Riseoring LTD or its licensors. The intellectual property rights of the Programs and Keys belong to their respective third-party owners and publishers.
7. Limitation of Liability
To the fullest extent permitted by applicable law, Riseoring LTD and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, resulting from:
- Your use of, or inability to use, the Website or Services.
- Any unauthorized access to or use of our servers.
- Any errors, viruses, or malware transmitted through the Website.
- Lost, stolen, or unauthorized use of Your purchased Keys.
Our total liability to You for any and all claims arising out of or relating to these Terms or Your use of the Service shall not exceed the amount You paid to us for the Product in question. Your sole remedy for dissatisfaction with the Website is to stop using it.
8. Confidentiality
8.1. You agree to limit the use of Confidential Information to only what is explicitly permitted by these Terms and Conditions or by explicit authorization.You agree to maintain the confidentiality of such information and not to disclose it to any third parties.
8.2. The commercial terms including but not limited to pricing, dates, and deliverables, shall be treated as Confidential Information. No reference to commercial terms should be made in any public statement or press release without prior consultation with the Service Provider. There are exceptions to this confidentiality clause, including, but not limited to: (i) disclosures required by law, with sufficient notice to the Service Provider for them to seek a protective order; (ii) disclosures made to legal counsel, with the obligation to maintain confidentiality with the same degree of care as other confidential information; (iii) disclosures made in connection with an initial public offering or securities filing, provided confidential treatment is sought as appropriate; (iv) disclosures to accountants, banks, financing sources, and their advisors, with the obligation to maintain confidentiality with the same degree of care as other confidential information; (v) disclosures made in connection with a merger or acquisition, provided confidential treatment is sought as appropriate and the recipient is informed of their obligation to maintain confidentiality with the same degree of care as other confidential information.
9. Termination
9.1. By You: You may terminate your relationship with us at any time by ceasing to use the Website and Services. You may also request deletion of your Account by contacting us at support@riseoragames.com
9.2. By Us: We reserve the right to suspend or terminate your Account and access to the Services immediately, without prior notice, if:
- You breach these Terms.
- We suspect fraudulent, abusive, or unlawful activity.
- We are required to do so by applicable law or regulatory authorities.
9.3. Effects of Termination: Upon termination, your right to use the Services ceases immediately. Any provisions which by their nature should survive termination shall remain in effect, including but not limited to liability limitations and intellectual property rights.
10. General Provisions
10.1. These Terms and Conditions are governed by the laws of England and Wales.
10.2. We aim to resolve disputes promptly and fairly. If you have a concern, please contact our Customer Support email. If unresolved, formal complaints can be submitted to our respective office addresses, including your contact details, a description of the issue, and relevant documents.
10.3. Unresolved disputes shall be first put to mediation in England and Wales, with costs shared equally. If the dispute is not settled by mediation within 45 days of the commencement of the mediation, or if either party fails to participate in the mediation, or if further resolution is needed, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions or its subject matter or formation (including non-contractual disputes or claims).
10.4 This process does not limit Service Provider’s right to seek immediate legal relief in urgent cases, such as intellectual property violations.
11. Notices and Contact Information
For any questions, notices, or support inquiries, please contact Customer Support via email: support@riseoragames.com. All official communications from us to you will be sent to the email address associated with your Account.